Last updated: 26 July 2026

Jade Price Creations respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order, create an account, contact us, or use our loyalty and referral features.

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1. Who We Are

Jade Price Creations is a small, family-run business based in Derby, UK.

For questions about this Privacy Policy or how we use your personal information, please contact us through our Contact page.

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2. Information We May Collect

Depending on how you interact with our website, we may collect information such as:

• Your name

• Delivery and billing information

• Email address

• Telephone number, where provided

• Account login information

• Order and purchase details

• Personalisation details provided for an order

• Information you provide when contacting us

• Loyalty points and rewards information

• Referral information

• Information you provide when entering promotions or prize draws

• Information collected through cookies and similar technologies

Please only provide personal information that is necessary for the relevant purpose.

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3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Arrange delivery of your purchases

• Process payments

• Respond to enquiries and customer service requests

• Manage customer accounts

• Operate our loyalty and rewards programme

• Manage referrals

• Provide information about orders and transactions

• Deal with returns, refunds and faulty or damaged products

• Administer promotions, competitions or prize draws

• Improve our website, products and customer experience

• Meet legal and regulatory obligations

We will only use your personal information for appropriate purposes and in accordance with applicable data protection law.

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4. Marketing Communications

If you choose to subscribe to marketing communications, we may use your contact details to send you information about products, promotions, events and other updates from Jade Price Creations.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

We will not send marketing communications where you have asked us not to.

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5. Loyalty and Referral Programmes

If you participate in our loyalty or referral programmes, we may process information needed to:

• Record and manage your points

• Provide rewards

• Manage referrals

• Track qualifying activities

• Administer the programme

The information processed will depend on the features you choose to use.

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6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function, remember preferences, improve the user experience and understand how visitors use the website.

Some cookies may be necessary for website functionality, including features such as accounts, shopping and checkout.

Where required, we will provide appropriate information and choices regarding cookies.

 

7. Who We May Share Your Information With

We may share relevant personal information with service providers who help us operate our business, such as:

• Website and ecommerce service providers

• Payment service providers

• Delivery and postal providers

• Loyalty and referral programme providers

• Website analytics or technology providers, where used

• Professional advisers or authorities where required by law

We only share information where there is an appropriate reason to do so.

We do not sell your personal information.

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8. Payments

Payments are processed using the payment methods and payment service providers available through our website.

We do not generally store complete payment card details ourselves. Payment information is handled by the relevant payment service provider in accordance with their own privacy policies and security procedures.

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9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

The length of time we keep information may depend on:

• The nature of the information

• The reason it was collected

• Whether we need it to provide services to you

• Legal, accounting or regulatory requirements

• The resolution of disputes or complaints

When information is no longer required, it will be securely deleted or otherwise disposed of where appropriate.

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10. Your Data Protection Rights

Depending on the circumstances, you may have rights relating to your personal information, including the right to:

• Ask for access to the personal information we hold about you

• Ask for inaccurate information to be corrected

• Ask for information to be deleted in certain circumstances

• Ask for the use of your information to be restricted in certain circumstances

• Object to certain uses of your information

• Request the transfer of certain information to another organisation where applicable

• Withdraw consent where we rely on consent to process your information

These rights are not absolute and may depend on the specific circumstances.

To exercise a data protection right, please contact us through our Contact page.

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11. Keeping Your Information Secure

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

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12. Third-Party Websites

Our website may contain links to third-party websites, including event websites, social media platforms and other external services.

If you follow a link to another website, that website will have its own privacy policy and terms. We are not responsible for the privacy practices of third-party websites.

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13. Children's Information

Our website is not specifically directed at children.

We do not knowingly collect personal information from children for purposes that are not appropriate or necessary.

If you believe that a child has provided personal information to us inappropriately, please contact us.

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14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be published on this page, with the date of the most recent update shown at the top.

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15. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve your concern.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe your personal information has not been handled appropriately.

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16. Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact Jade Price Creations through our Contact page.