Shipping & Returns
Shipping Policy
We offer free delivery on all orders within the UK.
Orders will be carefully packaged and sent to the delivery address provided at checkout.
Delivery times may vary depending on the product and the nature of your order. Personalised and custom-made items may require additional preparation time.
If you require your order by a specific date, please contact us before placing your order so we can confirm whether we can meet your required deadline.
Once your order has been dispatched, delivery times are dependent on the postal service used. While we will always aim to prepare and dispatch orders as quickly as possible, we cannot be held responsible for delays caused by the postal service after dispatch.
Please ensure that your delivery address is correct when placing your order.
Return & Exchange Policy
We want you to be happy with your purchase. If you change your mind about a non-personalised item, you may contact us within 14 days of receiving your order to request a return.
Returned items must be unused, in their original condition and suitable for resale. Customers are responsible for the cost of returning an item unless the item is faulty, damaged or not as described.
Personalised, custom-made and bespoke items cannot usually be returned or refunded simply because you have changed your mind, as they have been made specifically for you. This does not affect your statutory rights if an item is faulty, damaged or not as described.
If your order arrives damaged or there is a problem with your item, please contact us as soon as possible with details of the issue and photographs where appropriate, so that we can investigate and help resolve the problem.
To request a return or report a problem with your order, please contact us before sending anything back.